Terms & Conditions

1. About these terms

These terms apply when you use this website or book and receive services from Lincy's Spa & Massage Parlour ("Lincy's Spa", "we", "us"), located inside Tsavo Coral Bells, Thindigua, Kiambu, Kenya. By using the website, requesting a booking or visiting us, you agree to them. If you don't agree, please don't use the site or book with us.

2. Our services and prices

We offer massage and body treatments, currently including Swedish massage, deep tissue massage, aromatherapy massage, body scrubs and hot towel massage. Descriptions on the website are a guide to what each treatment involves.

Prices are shown in Kenya shillings (KSh). We work to keep the website accurate, but prices and availability can change. The price we confirm with you when we confirm your booking is the price that applies.

3. Booking

• The booking form and the treatment "Book" buttons send us a request through WhatsApp. They don't guarantee a slot.
• A booking is confirmed only once we reply to confirm the treatment, date and time.
• We're open daily by appointment. If your preferred time isn't available, we'll suggest another.
• Please give us correct contact details so we can reach you about your booking.
• Our services are for adults aged 18 and over.

4. Payment

No payment is taken through this website. You pay at the spa for the treatment you receive. We'll tell you which payment methods we accept when we confirm your booking. We won't ask you for a deposit unless we've told you so in advance, in writing.

5. Cancellations and lateness

If you need to cancel or move your appointment, please tell us on WhatsApp or by phone as early as you can, ideally at least 12 hours before. This lets us offer the slot to someone else.

If you arrive late, we may need to shorten your treatment so we don't delay the next client. If you repeatedly don't show up without telling us, we may ask you to confirm future bookings in advance.

6. Health and safety

• Our treatments are for relaxation and general wellbeing. They are not medical treatment and don't replace advice from a doctor or other health professional.
• Please tell your therapist before your treatment about anything that might affect it, such as pregnancy, injuries, recent surgery, skin conditions, high blood pressure, or allergies to oils or scrubs.
• We may adjust, delay or decline a treatment if we think it isn't suitable or safe for you.
• Tell your therapist straight away if anything is uncomfortable. Pressure and temperature can always be adjusted.
• Please don't put sensitive medical details in the website booking form; tell us in person or directly by message instead.

7. Conduct

We provide professional massage and body treatments only. We don't offer, and will not tolerate requests for, sexual services or any inappropriate behaviour or comments toward our staff or other clients. We may end a session immediately and refuse future bookings if this happens. We may also decline service to anyone who is abusive, threatening or who arrives intoxicated.

Please take care of your belongings. Please also respect other clients and the shared Tsavo Coral Bells premises.

8. Using this website

• You may use the website for your own personal, lawful use: to learn about us and request a booking.
• Please don't misuse it — for example by submitting false bookings, attempting to break or overload the site, or copying it with automated tools.
• The website's text, design and photographs belong to us or are used with permission. Please don't copy, republish or use them commercially without our written consent.
• We aim to keep the website available and accurate, but we can't promise it will always be free from errors or interruptions.

9. Third parties and nearby stays

The website links to third-party services such as WhatsApp and Google Maps, and mentions Debricks Homes, nearby accommodation. The stay request form on this site sends a request only. It is not a confirmed booking, and no payment is taken through this website. A stay is confirmed only once we reply to confirm the studio, dates and price. House rules, cancellation terms, check-in details and, if you book through Airbnb, Airbnb's own terms apply to the stay itself, and we'll tell you about them when we confirm. We don't control third-party services such as WhatsApp, Google Maps or Airbnb, and their terms aren't covered by these terms.

10. Liability

We take care to provide our services with reasonable skill and care. Nothing in these terms limits or excludes any liability that can't legally be limited or excluded, including your rights as a consumer under Kenyan law.

Subject to that, we aren't responsible for loss or damage that wasn't reasonably foreseeable, for loss of personal belongings left on the premises, or for problems caused by information you didn't tell us about your health. The website is provided "as is" and we aren't liable for losses from using it or from third-party websites linked from it.

11. Your personal data

How we collect and use your personal data is explained in our Privacy Policy, which forms part of these terms.

12. Changes and governing law

We may update these terms from time to time. The date at the top shows when they were last changed, and the version on the website when you book is the one that applies.

These terms are governed by the laws of Kenya. If we have a disagreement, let's try to sort it out together first. If we can't, the courts of Kenya have jurisdiction.

13. Contact us